FAQs on telephone fundraising



How do I get my name taken off call lists?

To stop calls from a charity you have supported, contact them and tell them you do not want to be contacted by phone.

To stop unsolicited calls, register with the Telephone Preference Service (TPS). This can be done online at www.tpsonline.org.uk
  • Telephone Preference Service (TPS)
    DMA House
    70 Margaret Street
    London
    W1W 8SS 
    TPS Registration line - 0845 070 0707
    Tel: 020 7291 3320
    tps@dma.org.uk

How do I check a call is legitimate?

Callers should be clear about what charity they are representing, whether the call is being made to raise funds, and whether they are being paid. They should be able to give you the details of the charity and supply you with the details of someone you could contact there to verify the call is legitimate.

How do I make a complaint?

If you are unhappy with a call you have received, first contact the charity to express your view.

If you want to take a complaint further, contact the Information Commissioner's office.